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Booking & documents
What documents do I need to rent a scooter? +
You'll need your NIC or passport, a valid driving licence, and a way to reach you (phone + email). First-time renters complete a one-time membership form; returning customers skip straight to the rental agreement.
Do I need an International Driving Permit? +
If you're a foreign tourist, yes — Sri Lanka requires a valid International Driving Permit (IDP) alongside your home country licence to legally ride on public roads.
Can I book without coming in person first? +
You can submit a reservation request online, but the membership form and rental agreement must be signed in person at pickup, since we verify original documents and collect signatures.
How do I create a member account? +
Click "Login" in the top navigation, then "Create an account." You'll set up a password and enter your details once — after that, booking takes under a minute.
Pricing & deposit
Is the deposit really refundable? +
Yes. The full refundable deposit is returned at drop-off as long as the scooter comes back in the condition you received it, with no unreported damage.
Are there any hidden fees? +
No. Your rental charges, deposit, and any accessories are all itemised on your rental agreement before you sign — what you agree to is what you pay.
What happens if I return the scooter late? +
Let us know as early as possible — short delays are usually fine with a small adjustment to your charges. Significant unannounced delays may affect your deposit, so just call ahead.
What's included in each RentX plan? +
RentX Go includes the scooter, 2 helmets, and a phone holder. RentX Explore adds a power bank and selfie stick. RentX Camp adds a tent, camping lights, and a stove. Full details are on our Pricing page.
During your rental
What if the scooter breaks down? +
Call our support number right away. Depending on the issue, we'll either guide you through a quick fix or arrange a replacement scooter.
Can I extend my rental while I'm out riding? +
Yes — call or message us before your return date and we'll extend your agreement, subject to scooter availability.
Do you provide a digital invoice? +
Yes, on request — we'll send a professional PDF invoice via WhatsApp or email, separate from your physical rental agreement.
Can I book the same scooter for different dates if it's already reserved? +
Yes — our system checks live availability. If a scooter is booked for certain dates, you'll see it marked unavailable and can choose different dates or another scooter instantly.